FAQS
General Questions
We offer professional residential and commercial moving services, including loading, unloading, packing, unpacking, and transportation. We also provide furniture delivery and assembly services
Currently, we provide local moving services within Edmonton and Alberta. If you need long-distance moving, contact us for custom solutions.
The time it takes to complete a move depends on the size of the move, distance, and services required. We can provide an estimated timeline during the booking process.
We recommend booking at least 2–4 days in advance, especially during peak moving seasons (spring and summer). However, we also offer last-minute moving services based on availability.
Pricing & Payment
Our pricing depends on factors such as the size of the move, distance, number of movers needed, and additional services like packing or furniture assembly. Contact us for a free moving quote.
We offer both hourly and flat-rate pricing depending on your moving needs. Get in touch to find the best option for your budget.
We accept cash, debit, credit cards, and e-transfers for your convenience.
Moving Process
Yes! We offer professional packing services and can provide moving boxes, packing tape, bubble wrap, and other materials
Yes, you can pack your own items. However, for fragile or valuable items, we recommend professional packing to ensure safe transportation.
We use moving blankets, stretch wrap, and professional techniques to protect your furniture from scratches and damage.
Yes! We provide furniture disassembly and reassembly services for beds, tables, and other large items to make moving easier.
Do I need to be present during the move?
Yes, we recommend that you or a representative be present to oversee the move and provide instructions to our movers.
We take great care in handling your items, but in the rare event of damage, we have insurance coverage and a claims process to resolve any issues.
Yes, but we recommend notifying us at least 48 hours in advance to reschedule without additional fees.
We don’t charge for travel time. Billing starts only when our moving team arrives at your location and begins the move.
Specialty & Additional Services
Yes! We have the experience and equipment to move pianos, safes, and other heavy or delicate items.
Yes, we provide junk removal and disposal services for unwanted items after your move.
Absolutely! We specialize in commercial and office relocations, ensuring minimal disruption to your business operations.
Contact & Booking
You can request a free quote by visiting MoveSmarts.ca, calling or Text us at 825-582-8333 , or emailing us at movesmart.svc@gmail.com
We are available 7 days a week from 07:00 AM to 08:00 PM to serve you better.
The best time to move is usually between March and October when the weather is milder. However, we provide safe and reliable moves year-round, including winter months – and offer discounted rates during off-peak seasons.
We recommend booking your move at least 2-4 weeks in advance, especially during peak season. For last-minute or emergency moves, MoveSmart Services Inc. is ready to help – just call 825-582-8333 or email movesmart.svc@gmail.com for fast service.
Additional Concerns
Certain items cannot be moved due to safety and legal restrictions. These typically include hazardous materials such as flammable liquids, explosives, and corrosive substances. It’s advisable to consult with your moving coordinator for a comprehensive list of non-allowable items
Yes, you can remain at home during the move — many clients prefer to be available to answer questions or give directions. However, we recommend keeping clear walkways and limiting distractions to ensure safety and efficiency for everyone involved.
If access to an elevator or parking is restricted, please let us know in advance. This allows our team to bring the right equipment and plan accordingly. In Edmonton, some buildings require elevator bookings – we’re happy to help guide you through the process.
We use padded blankets, shrink wrap, and custom packaging for fragile or high-value items. Each mover is trained to handle everything from glassware to electronics with extra care. If you have heirlooms or special items, let us know so we can label and pack them accordingly.
Absolutely. We’re used to Edmonton winters and come prepared with non-slip ramps, waterproof wraps, and careful handling protocols. Snow or cold won’t stop your move – safety and protection are our top priorities, no matter the forecast.
Yes, we specialize in emergency and last-minute moves. Whether you’re facing an urgent situation or just forgot to schedule early, MoveSmart Services is ready to assist – often with same-day or next-day availability within Edmonton and surrounding areas.